CUSTOMER CARE

 Here at PATTI + RICKY we pride ourselves on curating quality products and providing superb customer service. We strive to provide an unparalleled level of service. Please do not hesitate to contact us at any point in time. We hope to exceed your expectations.  We look forward to hearing from you! 

Have any questions or concerns?

We’re always ready to help!

 

Call or text us at

303-578-6594

TTY: 1-800-439-2370

Universal Access: 711

or send us an email to:

info@pattiandricky.com

 

Our Customer Service department is open Monday - Friday 9:00am - 5:00pm MST, excluding federal holidays in the United States.

RETURNS

 

We will gladly accept returns of your unworn, unused and unlaundered items within 30 days of your purchase date when it is returned in saleable condition with the original vendor packaging and tags (with a few exceptions: underwear, swimwear, and arm slings, compression socks – see below). PATTI + RICKY do not pay for shipping of your returned items.

 

We cannot credit altered, customized or personalized items. Used merchandise cannot be returned unless defective. The following items are non-returnable: underwear, swimwear, arm slings, any personalized or monogrammed items, or anything else otherwise labeled final sale in the item description.

 

If you would like to return any items please email info@pattiandricky.comIn your email please include your name, order number, and the item(s) you would like to return.

FAQ

How much is shipping?

 

We are currently offering FREE shipping! 

 

Most orders are processed and shipped within 3-5 business days. It typically takes about 6-8 business days to receive your order, but can often take less. If you need faster shipping please email us at info@pattiandricky.com and we will do our best to accommodate. If an item is being customized or personalized, this means the item is made-to-order, the amount of time it takes to ship will be noted in the item description. Due to currently high volumes of Fidget Jewelry, we are experiencing brief delays with shipments. Please except 4-6 weeks for delivery of your Fidget Rings and Fidget Necklaces. 

Do you ship internationally? 

 

We unfortunately at this time only sell and ship to customers living in the United States. However, we are working hard on expanding and hope to offer international shipping in the near future. Please check back with us or feel free to email us at info@pattiandricky.com and we can notify you once we begin shipping to the country in which you live. 

 

How do I return an item?

 

If you want to return an item, please email us here: info@pattiandricky.com. In your email please include your name, order number, and the item(s) you would like to return. We will send you a return address. When shipping the return you will need to include your original PATTI + RICKY invoice and unworn, unlaundered merchandise with the original vendor packaging and tags attached. PATTI + RICKY do not pay for shipping of your returned items. Once your return is received and processed, you can expect your money back within 30 days.

 

What is your returns policy?

 

We will gladly accept returns of your unworn, unused and unlaundered items within 30 days of your purchase date when it is returned in saleable condition with the original vendor packaging and tags (with a few exceptions: Underwear, Swimwear, Arm Slings, Compression Socks and Personalized Items – see below). We cannot credit altered, customized or personalized items. Used merchandise cannot be returned unless defective. PATTI + RICKY does not pay for shipping of your returned items.

 

The following items are non-returnable: Underwear, Swimwear, Arm Slings, Compression Socks, and any monogrammed or personalized items, or anything else otherwise labeled "non-returnable" or "final sale" in the item description. 

How do I track my order?

 

Once your order is processed, your tracking number will be generated and emailed to you. Each product you order from a different designer, you will receive a separate package. For example, if you ordered multiple products from four different designers you will receive 4 separate packages. If this was the case after your order was processed, PATTI + RICKY would email you 4 separate tracking numbers.  If your tracking number is through FedEx: https://www.fedex.com  If your tracking number is through USPS: https://tools.usps.com

 

How do I exchange an item? 

 

Since our stock levels are constantly changing, especially during the spring and summer we allow returns but not exchanges with the exception of Men’s and Women’s denim. So that you do not miss out on the style that you would like for an exchange, please ship back your original order as a return and that you place a new order.

 

PATTI + RICKY will allow one exchange for size and/or inseam per denim item of men’s and women’s denim items, including the exchange shipping.

 

Terms and Agreements

 

This Internet website is provided by PATTI + RICKY, LLC and its affiliates (collectively, PATTI + RICKY, LLC), with participating partners. By using this website, you agree to our Terms and Conditions, as well as the Terms and Conditions of our partners. Please be aware that PATTI + RICKY may revise these Terms and Conditions from time to time by updating this posting. Such revised Terms and Conditions will take effect as of the date of posting.

 

 

Disclaimer of Warranty and Limitations of Liability
 

THIS SITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. TO THE FULLEST EXTENT PERMITTED BY LAW, PATTI + RICKY, L DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THIS SITE. Patti + Ricky SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES, EVEN IF Patti + Ricky HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMERS, WAIVERS, AND LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

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Email: info@pattiandricky.com

Call or Text: 303-578-6594

TTY: 1-800-439-2370

Universal Access: 711

© 2019 by PATTI + RICKY, LLC